You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unworn, undamaged, and in the same condition you received it, with any original pouch, box, tags, and packaging included.

Because our jewelry is worn against the skin, we can only accept returns of pieces that are unworn and in original, resellable condition. Requests made after 30 days may not be accepted, though you are always welcome to contact us if you are unsure.

A few items are final sale and cannot be returned or refunded:

• Pieces marked "one of a kind" or "final sale" on their product page.
• Custom, made to order, personalized, or specially resized pieces.
• Gift cards.
• Hand turned pens that have been inked or used, unless they arrive damaged or defective.
• Any item returned worn, altered, damaged by the customer, or missing its original packaging.

If you are not certain whether your item qualifies, email us before sending anything back and we will let you know.

Please contact us first. Do not ship anything back before you hear from us, as unauthorized returns can be delayed or may not be refunded. To begin, email support@sticsandstones.com or use the contact page at www.sticsandstones.com/pages/contact within the 30 day window and include:

• Your order number.
• The item or items you would like to return.
• The reason for the return, and clear photos if the piece arrived damaged, defective, or incorrect.

We will review your request and reply with return instructions and the address to ship to. Please allow us a little time to respond, and hold on to your item until you receive those instructions.

Unless your item arrived damaged, defective, or we sent the wrong piece, you are responsible for the cost of return shipping. We recommend using a tracked and insured shipping method, because we cannot be responsible for returns that are lost or damaged on their way back to us.

If the return is the result of our error or a faulty item, we will cover the return shipping and make it right.

Once we receive your return, we will inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method, usually within 5 to 10 business days after we receive and inspect the item. Depending on your bank or card provider, it can take a few additional days for the funds to appear on your statement.

Original shipping charges are not refundable unless the return is due to our error. If only part of an order is returned, only the returned items are refunded.

If you would like a different piece, the quickest way is to return your original item under this policy and place a new order for the one you want, which helps you secure it before it sells out.

If a bracelet does not fit, we offer resizing within 30 days of delivery. Contact us and we will arrange it with you. For any exchange or resizing, reach out first so we can guide you through the steps.

We inspect every piece before it ships, but if your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 7 days of delivery with your order number and photos of the issue.

We will arrange a replacement, a repair, or a full refund at no additional cost to you, including return shipping where a return is needed. Please note that because our stones are natural, the variation described below is part of the material and is not considered a defect.

Our pieces are made from genuine, natural stone and are strung or carved by hand, so no two are exactly alike. Color, pattern, banding, size, and small natural inclusions can vary from piece to piece and may look slightly different from the photographs, which can also render differently from screen to screen.

Some stones are dyed or enhanced, and these are labeled as such on their product pages. This natural and handmade variation is a feature of real stone, not a fault, and is not on its own a reason for a refund.

We try to process and pack orders quickly. If you need to change or cancel an order, please contact us as soon as possible and we will do our best to help. Once an order has shipped, it can no longer be changed or canceled, and any adjustment would be handled as a return under this policy.

If your refund has been approved but has not reached you, first check your bank account again, then contact your card provider, as it often takes some processing time before a refund is officially posted. If you have done this and still have not received your refund, please contact us and we will look into it with you.

For orders shipped outside the United States, you are responsible for the cost of return shipping, and any duties, taxes, or customs fees paid on your order are not refundable. Please use a tracked shipping method, as we cannot be responsible for international returns that are lost in transit.